AGIT Won Runner Up Microsoft Hike-a-Thon
PT Astra Graphia Information Technology (AGIT) won Runner Up at Microsoft Hike-a-Thon on November 15, 2019 at Ritz Carlton, Pacific Place, Jakarta. This activity is part of the 2019 Microsoft Cloud Innovation Summit with the theme Empowering Indonesia held on November 13-15, 2019 where the range of activities consisted of Customer Day, Partner Innovation Day and Hike-a-Thon. The Hike-a-Thon event is organized to gather ideas from technology enthusiasts and is open to anyone, be it Microsoft partners, developers, or the general public, who want to solve real-world problems through technology.
AGIT team offers solutions based on technology products from Microsoft for the JNE problem which creates a Customer Service system that is integrated with the existing JNE system using Dynamics 365 Customer Service. With Dynamics 365 Customer Service we can expose the solutions we offer in an omni channel (Social media, Email, SMS, Chatbot), and the channel we mentioned last is an Artificial Intelligence (AI) innovation that we emphasize on the solutions we carry. In addition we use Microsoft PowerApps to be used by the Warehouse team to update the item tracking which is also used by the Claim team to update claim data made by customers.
The AGIT team also created a solution using Dynamics 365 Field Service that can be used by couriers to deliver goods to customers. With Dynamics 365 Field Service, couriers can track their location in real-time with the embedded GPS Live Location Services feature. Then from the data in the Dynamics 365 Customer Service system, we extend to Dynamics 365 Customer Insights to get analysis and insight that can be used by the JNE team related to Customer Behavior, especially in terms of delivery and claims.
AGIT believes that the implementation of Corporate Culture plays an important role in achieving this, VIPS (Valuable to The Nation and Life, Innovative and World Class Excellence, Preferred Partner for Customers, and Synergetic Teamwork) are the main values that form the basis for the company's direction.
Caption: Submission to the AGIT team by Microsoft Indonesia and JNE